Refund Policy

At Drophello, we aim to provide a fair, transparent, and customer-first experience. This refund policy outlines how we handle refund requests, ensuring users feel confident in choosing Drophello while protecting our platform from misuse.

1. Free Trial

We offer a 14-day free trial to all new users, allowing access to our core platform features and a trial of selected add-ons like chatbot flows.
Your credit card is required to start your trial, and you will not be charged during this period.

2. Paid Subscriptions

Once the free trial ends and a user chooses to subscribe to a paid Drophello plan, payments are non-refundable.
The free trial gives users enough time to test the platform and decide if Drophello meets their needs. If you're not satisfied, you can cancel your trial before it ends and avoid any charges.
After subscribing, users may cancel anytime to prevent renewal, but no refunds will be issued for the current billing cycle.

3. Non-Refundable Services

The following are non-refundable due to resource allocation and incurred costs:

4. Technical Issues

If you experience persistent technical issues that make the platform unusable, and these are confirmed by our support team, we may issue a partial or full refund at our discretion.

5. Unauthorized Transactions

In the event of any unauthorized or fraudulent charges, please contact us immediately. Once verified, we will issue a full refund for the disputed transaction.

6. Cancellation Policy

You may cancel your subscription at any time. The cancellation will take effect at the end of your current billing cycle.
No refunds will be issued for the remaining period unless exceptional circumstances apply, subject to review.

7. How to Request a Refund

To request a refund, email us at support@drophello.com with the following:

Our support team will review and respond promptly.

8. Changes to This Policy

Drophello reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website.

9. Legal Notice

This refund policy is designed in accordance with the applicable laws and regulations of the regions we operate in.
We encourage users to review our Terms of Service and Privacy Policy for complete details on platform usage.